Frequently Asked Questions
How do I pick up my badge?
Whether you registered your badge online or on-site, you can pick up your badge at any Registration Kiosk in the North Atrium between 7am - 9pm Wednesday through Saturday and 7am - 2pm on Sunday.
Do I have to wear my badge?
Attendees are required to wear their badge at all times. Your badge grants you access into show areas. If you do not wear your badge, you will be denied entry.
What are ribbons used for?
Ribbons are access passes to particular convention areas. Some exhibitors also hand out ribbons for free as “badge swag”. These are just for fun and do not grant you additional access to convention events.
What do I do if I lose my badge?
You can purchase a new badge for full-price at any Registration Kiosk in the North Atrium between 7am - 9pm Wednesday through Saturday and 7am - 2pm on Sunday.
Where can I buy a badge for 2020?
We will make an announcement as soon as badges for Origins 2020 are available for purchase. Follow us on social media or sign up for our newsletter to stay up-to-date!
How do I participate in an event?
You can pre-register for events online or find events with open seats on-site at any of the Registration Kiosks. You can also use generics if you come across an event that has open seats.
Why do I need event tickets?
Most scheduled events have limited seating and can only accomodate a specific number of players. People who purchased event tickets will be seated first. If there are remaining seats at the start of the event, players with generics will then be seated.
What are generics and how do I get them?
Generics are tokens that can be used to buy a seat in an event after players with purchased event tickets have been seated. You can purchase generics for $2 each at any of the Registration Kiosks, Event Headquarters, or RPG Headquarters. Generics never expire and can be used at the show every year. However, you can also return any unused generics to the Registration Kiosk by 3:30pm on Sunday for a refund.
How do refunds work?
Cancellation or refund requests for pre-registered badges must be submitted by May 31. All refunds will be credited to the original card used for purchased and are subject to a $10 cancellation fee. Cancellation/refund requests will not be accepted after the cutoff date. Origins Game Fair Badges are not transferable. Refunds for event tickets are given for canceled events or up to 24 hours prior to scheduled event time. If the event is cancelled, the event ticket must have the signature from staff at the Event HQ in your area to be refunded.
Health and Safety
Are weapons allowed at Origins?
Real weapons and weapons resembling real weapons are not allowed at Origins. Cosplay weapons must be cleared by convention security and peace bonded. Visit the Security Office directly outside of the Exhibit Hall in the Main Concourse. Replica weapons purchased in the Exhibit Hall must be immediately secured in the purchaser’s vehicle or hotel room.
What is peace bonding?
We utilize zip ties to mark items as safe and inspected. Once we have ziptied your item, you are not permitted to remove it. Security will have zip ties on hand at the show. Visit the Security Office directly outside of the Exhibit Hall in the Main Concourse to peace bond your item.
Where do I go if I’m hurt?
There will be two Columbus EMTs at the First Aid station located outside the Blood Drive in A114. You can also find an Origins staff member or Origins volunteer for assistance.
Are wheelchairs available?
The convention center has a limited number of manual wheelchairs available. They are stored at Public Safety Command. If you (or someone you know) needs a wheelchair, contact Public Safety directly at (614) 827-2547. A member of Public Safety will bring the wheelchair to you. You will be asked to exchange a photo ID for the wheelchair, which will be returned to you when you are done using the chair.
Is there a lost and found?
If you have lost an item or find an item during the show, please visit the Show Office in A112. If possible, found property will be returned to the owner. Any items not claimed will be left at the Security Office at the close of the show.
Are kids welcome at the show?
Absolutely! As a family-friendly show, Origins welcomes gamers of any age. Children nine and under can attend the show for free with an accompanying guardian. Children ten and up must be registered for a badge. Family Day is on Sunday, but our dedicated Community Family Room will be open during the entire show.
Do you provide child care?
Yes, there is a dedicated childcare room (Critter Care) in A220-A222. Children ages 5-12 are welcome to fun-filled programs customized for their age group. The experienced staff at KiddieCorp chaperones this room. Cost of childcare is two generics per hour per child.
Do you have a private breastfeeding area?
Join the Team
How do I host events?
Anyone can host an event at Origins! Event submissions will open online in January 2020.
How do I demo for an exhibitor?
Most of our exhibitors are looking for new demoers to join them at shows! If you find an exhibitor you’d like to work with, simply ask them about any opportunities they have available.
How do I become a Volunteer?
We are always looking for passionate volunteers to help make Origins a great show! Learn more about volunteer opportunities here.